Permanent Residency (PR) Card Renewals
Renewing Your PR Card in Canada: Everything You Need to Know [2025]
Did you know that Canada welcomed a record-breaking 431,645 new permanent residents in 2022 alone? With thousands of people obtaining PR status each year, renewing your Permanent Resident (PR) card on time is crucial to maintaining your ability to live, work, and travel without complications.
Whether your PR card is expiring soon or has already expired, we will walk you through the renewal process, timelines, and how to avoid unnecessary delays.
When Should You Renew Your PR Card?
Your PR card is valid for five years, but you should start the renewal process at least six months before it expires. You must prove you’ve spent at least 730 days in Canada within the last five years to remain eligible.
✔ Best time to apply? 6–9 months before expiration to avoid travel disruptions.
✔ Why apply early? Some PRs face long wait times, and delaying renewal could cause complications if you need to travel.
As a permanent resident, your Permanent Residency (PR) card is an extremely important identification document to hold onto, whether working, studying in Canada, or when traveling abroad. Since you gain it after an often lengthy application process, PR cards usually last five years, far longer than a visa, study, or work permit. Nevertheless, if you have less than half a year of validity remaining, you should strongly consider applying for a renewal, so that you can receive a replacement card before the old one expires, as an expired card will not allow you back into Canada if you are abroad (apart from a private vehicle).
Note: The majority of PR card renewals must be done while in side Canada. Outside Canada, PR Card renewals are a more difficult and complex process that involves humanitarian and compassionate considerations.
How Long Does PR Card Renewal Take?
Processing times can fluctuate based on demand, application accuracy, and verification procedures. As of early 2024, here are the latest estimates from IRCC:
🕒 Processing Times:
- First-time PR card applications: 42 days
- Renewal or replacement PR cards: 63 days
However, several factors can cause unexpected delays, such as:
⚠ Incomplete applications – Missing or incorrect documents can slow things down.
⚠ Verification issues – IRCC may take longer to confirm your residency and background details.
⚠ Additional document requests – If IRCC asks for more proof, your response time matters.
⚠ High application volume – Peak times can cause backlog delays.
💡 Pro Tip: If you urgently need your PR card (e.g., for travel), you may qualify for urgent processing. However, this requires submitting clear proof of urgency, such as a job-related or medical emergency requiring travel.
Am I Eligible to Renew my PR Card?
The primary requirement to satisfy is proof that you have or will meet your residency obligations within the last 5 years of being a permanent
resident.
Residency obligation requires you to be physically present in Canada for a minimum of 2 years within the 5 years of being a permanent resident.
If you have been a permanent resident in Canada for less than five years, you must show that you will be able to meet the minimum of 730 days of physical presence in Canada within five (5) years of the date you became a permanent resident.
Exceptions to the Physical Presence rule
- If you accompanied a Canadian citizen, who is your spouse, common law partner, or parent.
- If you worked outside Canada for a provincial government, the federal government, or a Canadian business
- If you accompanied another Canadian permanent who worked outside Canada for a provincial government, the federal government, or a Canadian business, and the resident is your spouse, common law partner, or parent.
You must provide evidence of any of the above exceptions, such as proof of the relationship, the person’s PR/citizenship status, employment, a company’s existence in Canada, etc. If you do not provide sufficient evidence, it will not be counted towards your residency requirement.
Application Process
If you have sufficient proof of residency, the application process is similar to the requirements for your initial PR application.
Just as in an initial PR application, it is important that the form be fully complete with accurate and truthful information.
Urgent Processing
In certain emergency situations, such as a serious illness of a family members which requires you to travel urgently and thus cannot afford to wait for the ordinary processing time, you may qualify for urgent processing.
Urgent processing cuts your PR Renewal application processdown to 3 months. You must include proof of the urgency to be granted an expedited procedure.
After Submitting
card.
If an in-person appointment at an IRCC office occurs, you will need to show the originals of any photocopied documents you included in your application, such as your expiring original PR card.
Step-by-Step PR Card Renewal Process
Whether applying online or by mail, here’s what you need to do:
1. Gather Required Documents
Ensure you have:
✔ A copy of your current PR card (front and back)
✔ Valid passport or travel document
✔ Proof of residency in Canada (e.g., utility bills, tax records, lease agreements)
✔ Two passport-sized photos that meet IRCC specifications
✔ Completed IMM 5444 Form (Application for PR Card Renewal)
💡 Pro Tip: If you’ve spent time outside Canada, include a detailed travel history with supporting documents, such as entry/exit stamps or boarding passes.
2. Pay the PR Card Renewal Fee
💰 Current fee: $50 CAD
✔ Payments can be made online via IRCC’s portal.
3. Submit Your Application
There are two ways to submit your renewal request:
📩 By Mail:
✔ Print and sign your completed forms.
✔ Send them to IRCC’s processing center.
💻 Online Submission (Recommended):
✔ Apply through IRCC’s secure online portal for faster processing.
💡 Pro Tip: Submitting online helps avoid mail delays and allows you to track your application status in real time.
Common PR Card Renewal Mistakes (And How to Avoid Them!)
1. Waiting Too Long to Apply
❌ Risk: If your PR card expires before renewal, you may face issues re-entering Canada if you travel.
✅ Solution: Apply 6–9 months before expiration to stay on the safe side.
2. Submitting an Incomplete Application
❌ Risk: IRCC can reject or delay your renewal if documents are missing.
✅ Solution: Double-check your application before submitting. If unsure, seek professional assistance.
3. Not Providing Enough Proof of Residency
❌ Risk: IRCC requires proof that you’ve met the 730-day residency obligation in the last five years.
✅ Solution: Submit clear supporting documents—bank statements, tax records, and employment letters help strengthen your case.
What If Your PR Card Renewal is Delayed?
If your PR card is still being processed and you need to travel, you may need to apply for a Permanent Resident Travel Document (PRTD) to re-enter Canada. However, this can be a lengthy and unpredictable process, so applying for your renewal early is always the best option.
Renewing your Permanent Resident (PR) card should be a smooth process, but sometimes, unexpected delays can leave you without valid documentation when you need to travel. If your PR card is still in processing and you must leave Canada, you may need to apply for a Permanent Resident Travel Document (PRTD) to return.
While a PRTD allows you to re-enter Canada, it is not an automatic solution—applying for your PR card renewal early is always the best strategy. Let’s break down what the PRTD is, when you need it, and how to apply successfully.
What Is a Permanent Resident Travel Document (PRTD)?
A Permanent Resident Travel Document (PRTD) is a temporary, single-use document that allows permanent residents of Canada to return to the country if they are outside Canada without a valid PR card.
✔ Issued only to permanent residents who are outside Canada
✔ Valid for one-time re-entry—you must apply for a new PR card once back in Canada
✔ Not needed if you’re traveling to the U.S. by private vehicle—only for commercial transport
📌 Why Do You Need a PRTD?
If your PR card is expired or still being processed, commercial airlines, buses, and train companies won’t allow you to board for travel to Canada. A Permanent Resident Travel Document (PRTD) serves as temporary proof of your permanent resident status, allowing you to re-enter the country.
Who Needs a Permanent Resident Travel Document (PRTD)?
You must apply for a PRTD if:
❌ Your PR card has expired while you’re outside Canada.
❌ You left Canada without a valid PR card and need to return.
❌ Your PR card renewal is still in processing, and you have an urgent reason to travel back.
❌ You are stuck abroad and need proof of your PR status for re-entry.
✅ You don’t need a PRTD if:
✔ You’re returning to Canada by private vehicle from the U.S. (car, motorcycle, or private boat).
✔ Your PR card is valid, and you have it with you.
✔ You are a Canadian citizen (PRTDs are only for permanent residents).
How to Apply for a PRTD (Step-by-Step Guide)
Applying for a Permanent Resident Travel Document (PRTD) can take several weeks, so it’s important to act quickly. Here’s how you can apply:
Step 1: Gather Your Required Documents
You’ll need:
✔ A completed IMM 5524 form (Application for a Travel Document)
✔ A valid passport (or travel document)
✔ Two passport-sized photos (following IRCC specifications)
✔ Proof of Permanent Resident Status (e.g., expired PR card, Confirmation of Permanent Residence (COPR), landing documents)
✔ Proof of Residency in Canada (documents that show you have met the 730-day residency requirement)
✔ Supporting documents if you don’t meet the 730-day rule (e.g., medical records, employer letters, or family-related documents for an H&C request)
📌 Pro Tip: If you haven’t met the 730-day residency requirement, you can still apply with a humanitarian and compassionate (H&C) argument, explaining why you were unable to fulfill the residency obligations.
Step 2: Submit Your PRTD Application
You must apply from outside Canada at the Canadian Visa Office in the country you’re in.
✅ Where to Apply:
✔ Online through the IRCC Web Portal (if available in your country)
✔ In person at a Canadian visa office or embassy
✔ By mail to the nearest visa application center (VAC)
💰 Application Fee: $50 CAD
📌 Important: Each country has different processing times—check the IRCC website for estimated wait times in your location.
Step 3: Wait for Processing & Attend Biometrics (If Required)
Once your application is submitted:
✔ Processing typically takes 2 to 8 weeks, depending on the country.
✔ Some applicants may need to provide biometrics (fingerprints and a photo). If you haven’t given biometrics before, you will receive an instruction letter from IRCC.
✔ If your application is approved, you’ll receive your PRTD via courier or at the local visa office.
📌 Pro Tip: If your application is taking longer than expected, contact the visa office where you applied for updates.
Can You Travel Without a Permanent Resident Travel Document (PRTD)?
If you try to travel back to Canada without a valid PR card or a PRTD, airlines will not let you board. The only way to return without a PRTD is if:
✔ You travel to the U.S. first and cross by land in a private vehicle
✔ You apply for Canadian citizenship and receive proof of citizenship before traveling
If neither of these options applies, you must wait for your PRTD approval before returning.
Emergency Travel & PRTD Processing Time
While IRCC does not guarantee expedited processing, you may be eligible for urgent processing if you have:
🚨 Medical Emergencies (yours or a family member’s)
🚨 Family Death or Funeral Attendance
🚨 Work-Related Travel (job relocation, business meetings)
🚨 Legal Obligations (court cases, custody hearings)
How to Request Urgent Processing
✔ Include supporting documents proving your urgent need (medical notes, death certificates, employer letters).
✔ Contact the visa office directly where you submitted your application and explain your situation.
✔ Some offices offer emergency same-day processing, but this is rare—plan ahead!
What Happens After You Return to Canada with a PRTD?
Once you enter Canada using a PRTD, you should immediately apply for a new PR card.
📌 Next Steps After Arriving in Canada:
✔ Submit your PR card renewal application ASAP.
✔ Ensure all documents are correct to avoid delays.
✔ Monitor IRCC processing times so you know when to expect your new PR card.
💡 Pro Tip: A PRTD is only a one-time travel document—you cannot use it for multiple trips. If you travel frequently, keep your PR card valid at all times to avoid needing another PRTD.
Need Help? We Specialize in PRTD Applications!
At Visapath we help PRs navigate the PRTD process quickly and efficiently, ensuring you get back to Canada without unnecessary delays.
✔ PRTD Application Review – We ensure all documents are correct and complete before submission.
✔ Urgent Processing Assistance – We help request faster processing if you have a critical reason to return.
✔ PR Card Renewal Guidance – Once you’re back in Canada, we assist in renewing your PR card to prevent future issues.
Who Qualifies for Urgent PR Card Renewal?
Not everyone can request fast-track processing, but you may qualify if you must travel within three months for:
✔ A Medical Emergency – If you or a family member is experiencing a serious illness requiring urgent travel.
✔ Death of a Family Member – Attending a funeral or handling legal affairs related to a family member’s passing.
✔ Work-Related Travel – If your job requires international travel and you need proof of status.
✔ A New Job Opportunity – If your new employer needs proof of your PR status before you start working.
📌 Important: IRCC does not guarantee urgent processing, but a properly submitted request can improve your chances of approval.
How to Apply for Urgent PR Card Renewal
To increase your chances of fast processing, you need strong supporting documents that clearly prove why your renewal is urgent.
Required Documents for Urgent Processing:
✅ Proof of Travel – Flight ticket, itinerary, or travel confirmation showing departure date within three months.
✅ Explanation Letter – A detailed, signed letter explaining why urgent processing is necessary.
✅ Supporting Evidence:
- Medical Emergency: Doctor’s note, hospital report, or other medical documentation.
- Death of a Family Member: Death certificate, funeral invitation, or proof of relationship.
- Work Requirement: Employer letter confirming job-related travel or job offer with a start date.
📌 Pro Tip: The stronger your evidence, the better your chances of approval. Vague explanations or missing documents can lead to rejection.
Step-by-Step Guide: Online PR Card Renewal Process
With Canada shifting towards digital applications, more PRs now renew their PR cards online through the IRCC portal. This option offers faster processing, instant tracking, and easy document uploads.
Step 1: Creating an IRCC Secure Account
To apply online, you’ll need an IRCC account. Here’s how to set it up:
- Go to the IRCC Portal (official website)
- Select “GCKey” or sign in using Canadian banking credentials
- Complete the registration process with your details
- Enable two-factor authentication for security
- Link your PR renewal application to your account
💡 Pro Tip: Use a valid email address and keep your login details secure, as you’ll need to check your account for updates.
Step 2: Completing the IMM 5444 Form
Your PR card renewal form (IMM 5444) is filled out digitally within the IRCC portal. Key sections include:
✔ Personal Information
- Current name & previous names (if applicable)
- Physical details (height, eye color)
- Current residential address
✔ Immigration & Residency History
- Proof of residency (days spent in Canada within the last 5 years)
- Travel history & time spent outside Canada
✔ Employment & Personal Background
- Work history
- Educational details
💡 Pro Tip: Ensure all details match your previous applications, as inconsistencies can trigger delays or additional requests for information.
Step 3: Uploading Required Documents
Your supporting documents must be uploaded in IRCC-approved formats:
| Document Type | File Format & Size |
|---|---|
| Digital Photos | JPEG/PNG, Max 4MB |
| Identity Documents | Clear, legible scans |
| Proof of Residency | PDF preferred (tax records, leases, etc.) |
💡 Pro Tip: Always double-check clarity—blurry or cropped documents may cause processing delays.
Step 4: Paying the Processing Fee & Submitting Your Application
✔ PR Card Renewal Fee: $50 CAD
✔ Accepted Payment Methods: Online through IRCC’s secure portal
📌 Final Steps Before Submission:
✔ Review all uploaded documents & personal details carefully
✔ Ensure all forms are completed & signed digitally
✔ Submit your application & receive a confirmation number
What Happens Next?
- Your application will appear in your IRCC account within 5 days.
- Any additional document requests will be sent via your IRCC account.
Technical Tips for Online PR Card Renewal
To avoid technical issues while applying, make sure you:
✔ Use a supported browser – Chrome, Firefox, Edge, or Safari
✔ Enable JavaScript & cookies – Some sections won’t load without them
✔ Keep your session active – Idle sessions can log you out and delete entered information
Mail-In PR Card Renewal: Step-by-Step Guide
If you prefer the traditional paper-based method, you can submit a mail-in PR card renewal application.
Steps for Mail-In Application Submission
1️Download & Print the IMM 5444 Form (from IRCC’s official website)
2️Complete all sections carefully (ensuring accuracy)
3️Attach required documents (same as online submissions)
4️Include two PR-compliant photos (write name & DOB on the back of one)
5️Enclose payment receipt for $50 CAD
6️Mail your application to the correct IRCC processing center
📌 Processing times for mail-in applications may take longer than online submissions.
Common PR Card Renewal Mistakes (And How to Avoid Them!)
1. Submitting Incorrect Photo Specifications
❌ Risk: Your application may be rejected for incorrect photo size or format.
✅ Solution: Follow IRCC’s exact guidelines—even minor differences can cause delays.
2. Missing Required Documents
❌ Risk: Incomplete applications get returned or delayed.
✅ Solution: Use the document checklist before submission to ensure accuracy.
3. Technical Issues with Online Applications
❌ Risk: Forms not saving, browser issues, or lost progress.
✅ Solution: Use a stable internet connection, keep sessions active, and use supported browsers.
Need Help with Your PR Card Renewal?
At Visapath, we specialize in error-free PR card applications, urgent processing, and document verification.
✔ Application Review – We ensure everything is accurate & complete before submission.
✔ Technical Support – Avoid online form errors with our expert guidance.
✔ Urgent Processing Assistance – If you need your PR card faster, we help with emergency requests.
How to Properly Prepare & Submit Your PR Card Renewal Documents
When renewing your Permanent Resident (PR) card, proper document organization and submission are key to avoiding unnecessary delays. Missing information, incorrect forms, or payment issues can result in processing setbacks—so getting it right the first time is crucial.
Below, we’ll walk you through how to prepare your documents, the correct mailing process, and key considerations to ensure a smooth PR card renewal experience.
Step 1: Organizing Your PR Card Renewal Documents
Before mailing your application, organizing your documents correctly will help streamline processing and prevent rejection. Follow this structured approach:
| Required Items | Special Notes |
|---|---|
| Document Checklist (IMM 5644) | Must be on top of the package |
| Completed IMM 5444 Form | Original signature required (digital signatures not accepted) |
| Payment Receipt | Must show proof of CAD 69.67 payment |
| Supporting Documents | Clear, legible photocopies only (do not send originals) |
| PR Card Photos | Place in a separate envelope inside the package |
📌 Pro Tip: Always use clear, high-quality photocopies for your supporting documents. Blurry or unreadable copies may delay processing.
Step 2: Paying the PR Card Renewal Fee
You must pay your renewal fee online before mailing your application. IRCC does not accept paper-based payments, so follow these steps:
✔ Processing Fee: CAD$50 (non-refundable)
✔ Payment Method: IRCC’s online payment system
✔ How to Pay:
- Go to IRCC’s official website
- Select “Immigration and Citizenship” payments
- Choose PR Card Renewal Payment
- Pay with credit or debit card
✔ Proof of Payment: Download and print your receipt to include in your package
💡 Pro Tip: Always print an extra copy of your payment receipt for your personal records in case IRCC requests proof later.
Step 3: Mailing Your PR Card Renewal Application
Once all documents are organized and payment is complete, it’s time to send your package to IRCC.
Where to Send Your PR Card Renewal Application
Option 1: Regular Mail (Standard Postal Service)
📍 Mailing Address:
Case Processing Center – PR Card
P.O. Box 10020
Sydney, NS B1P 7C1
Canada
Option 2: Courier Service (For Express or Tracked Delivery)
📍 Courier Address:
Case Processing Center – PR Card
49 Dorchester Street
Sydney, NS B1P 5Z2
Canada
💡 Pro Tip: Always use a postal or courier service with tracking capabilities. This helps you:
✔ Get proof of delivery
✔ Monitor your package location in real-time
✔ Ensure IRCC receives your application
📌 Important: IRCC does NOT confirm receipt of mail-in applications—using a courier service with tracking is the only way to verify delivery.
Step 4: Keeping Copies & Tracking Your Application
Before sending your PR card renewal package, make copies of all documents for your records. This includes:
✔ Completed PR Card Application Form (IMM 5444)
✔ Supporting documents (passport copies, proof of residency, etc.)
✔ Payment receipt for CAD 69.67
✔ Courier tracking number (if applicable)
💡 Pro Tip: Store all copies in a secure place in case IRCC requests additional information.
Step 5: Key Considerations After Submission
✔ Application Processing Starts When IRCC Receives Your Package
Your application enters the processing queue once IRCC receives it, so expect a waiting period before seeing updates.
✔ PR Cards Can Only Be Mailed to a Canadian Address
IRCC will not send your new PR card to an international address. If you plan to travel, make arrangements to have it sent to a trusted Canadian contact.
✔ Your Current PR Card Becomes Invalid 60 Days After Issuance of a New Card
Once IRCC issues your new PR card, your old card automatically expires within 60 days, even if the printed expiry date is later.
✔ Uncollected PR Cards Will Be Destroyed After 180 Days
If your PR card is approved but not picked up or received, IRCC destroys uncollected cards after 180 days. Ensure your mailing address is correct and updated to avoid losing your PR card.
📌 Address Change? Let IRCC Know Immediately!
If you move after submitting your application, update your address through IRCC’s online portal to prevent delays in receiving your new PR card.
Common PR Card Renewal Mistakes (and How to Avoid Them!)
1. Missing Required Documents
❌ Risk: Your application may be returned or rejected for missing forms, unclear copies, or missing a payment receipt.
✅ Solution: Follow the checklist carefully and double-check all documents before mailing.
2. Incorrect Payment Amount or Missing Receipt
❌ Risk: IRCC does not process applications without proof of payment.
✅ Solution: Pay the exact CAD$50 fee online and include a printed receipt in your package.
3. Using Regular Mail Without Tracking
❌ Risk: If your package gets lost, there’s no way to track it.
✅ Solution: Always send your application via courier service or tracked mail to confirm delivery.
4. Forgetting to Update Your Address
❌ Risk: Your new PR card may be sent to the wrong address, causing unnecessary delays.
✅ Solution: If you move before receiving your PR card, update your address through IRCC’s online system.
What If You Don’t Meet the 730-Day Requirement?
If you haven’t been in Canada for 730 days within the last five years, all hope is not lost. You may still qualify for PR Card Renewal under Humanitarian & Compassionate (H&C) Grounds.
✅ PR Card Renewal with Humanitarian & Compassionate (H&C) Arguments
If you’ve spent significantly less than 730 days in Canada, you’ll need to prove why your PR status should be renewed despite this. Here’s what you need:
✔ Strong Reasons for Your Absence – Medical emergencies, family obligations, or unavoidable circumstances.
✔ Supporting Documents – Medical records, employer letters, affidavits from family explaining your situation.
✔ Proof of Your Canadian Ties – Employment records, home ownership, bank statements, or family living in Canada can strengthen your case.
💡 How We Help:
✔ We help craft a compelling case to justify your absence.
✔ We gather strong supporting documents to prove your eligibility.
✔ We ensure your application is airtight, reducing the risk of rejection.
How to Avoid PR Card Processing Delays
An expired PR card doesn’t mean you lose your PR status, but it does make things complicated—especially if you need to travel or prove your residency. Here’s how to stay ahead of potential delays.
📌 Key Tips for a Smooth PR Card Renewal Process
✔ Start the Renewal Process Early – Apply at least six months before your PR card expires.
✔ Double-Check All Documents – Missing even one required document can lead to long delays.
✔ Keep Copies of Everything – Save digital and paper copies of your application for reference.
✔ Follow Up if Delayed – If your PR card takes longer than expected, check your IRCC account and contact IRCC if necessary.
💡 Pro Tip: Many PR card renewals get stuck in processing simply due to minor errors. We ensure everything is in order before submission to save you time and stress.
What If Your PR Card Expires While You’re Outside Canada?
If your PR card expires while you’re outside Canada, you won’t be able to board a commercial flight or re-enter by bus/train without proper documentation.
✅ Solution: Apply for a Permanent Resident Travel Document (PRTD). This allows you to return to Canada, but it’s only valid for a single entry.
🚨 Important: An expired PR card does not mean you lose your PR status—but you’ll need valid documents to travel back to Canada.
Need Expert Help? Let Us Handle Your PR Card Renewal!
At Visapath we specialize in PR card renewals, urgent processing, and addressing residency issues.
✔ Application Review & Submission – Ensuring your renewal meets IRCC’s strict criteria.
✔ Residency Compliance Help – Assisting those with less than 730 days in Canada.
✔ Urgent PR Card Requests – Fast-tracking applications for emergencies.
✔ H&C Applications – Crafting strong cases for those who don’t meet standard residency requirements.
📞 Contact us today for a consultation—let’s get your PR card renewal approved quickly!
Ready to Get Approved? Let’s Talk.
Frequently Asked Questions
What is permanent resident card renewal?
This is a valid government issued card used as a form of ID for individuals who are permanent residents in Canada. All permanent residents of Canada are encouraged to have a valid permanent resident card. PR card are usually issued for a maximum of five years. There are cases in which PR card are valid up to one year only.
You need to have a valid PR card in order to re-enter Canada by plane, train, bus or boat. If you do not have a valid PR card while outside of Canada you will have trouble getting inside of Canada. The discretion is up to the immigration officer whether he let you in or not.
I just landed into Canada, I have my confirmation of permanent residency, do I need to apply for a PR card?
For those individuals who are new permanent residents in Canada. You do not need to apply for a permanent resident card. Immigration Canada will send one to your Canadian mailing address. It could take a few weeks or months to receive your PR card, so you must be patient. Make sure to write correctly and indicate the right mailing address on your application.
What happens if my PR card expires?
If your PR card has expired and you are looking to travel outside of Canada and have not yet submitted your citizenship application, then you will need to apply for a permanent resident card renewal. Or if your PR card is going to expire within nine months and you wish to renew it, then you have to apply for a permanent resident card renewal.
If your PR card has expired, it does not signify you losing your Permanent resident status, it simply means the card is not valid anymore, so you have to get a new one.